Browsing: Service

Makkah, April 21, 2026, SPA — The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has provided an advanced digital service that allows visitors to the Grand Mosque to instantly view the crowd density status in the Mataf and Masaa areas, as part of its ongoing efforts to enhance the experience of pilgrims and facilitate the performance of Umrah rituals with ease and tranquility. The authority noted that the service enables users to monitor density levels through simplified color indicators, allowing them to choose the most suitable times and routes to perform Tawaf and Sai, contributing to c

Designed around comfort, reliability and time gained A calm option for commuters, business travellers and families A passenger experience built for every-day and every-way of life Abu Dhabi, UAE – 25 February 2026: Following the announcement of the UAE’s national passenger rail network, Etihad Rail has revealed new details on what passengers can expect when services start operating later this year. The passenger experience has been developed with a clear focus on how people live, work and travel across the UAE today, offering a modern, comfortable and reliable alternative to intercity driving, while supporting the country&#

Madinah, February 19, 2026, SPA — The Madinah Bus project—overseen by Madinah Region Development Authority (MRDA)—announced the activation of its shuttle service during Ramadan to serve nearby neighborhoods and facilitate the movement of residents and visitors through several main stations under its operational plan for the holy month. The service operates from three main stations—Sports City, Shatha, and Al-Hadiqa—covering a wide range of residential districts across Madinah to facilitate access to key destinations during Ramadan peak hours. The Sports City station serves Ad Difa, Taybah, Urwah, Al-Nakhil, Al-A

Riyadh, February 17, 2026, SPA — Riyadh Region Municipality announced the working hours of “Madinty” Offices in Riyadh during the holy month of Ramadan, ensuring efficient service delivery for residents and visitors. The offices will operate from Sunday to Thursday, 9:30 a.m. to 3:30 p.m., in line with the holy month, facilitating smooth reception of visitors and completion of their requests within clear and specific hours. Madinty Offices are distributed across the five municipal sectors of the capital to cover various neighborhoods. They serve as direct service points for residents, providing municipal services including

Saudi Arabia, February 3, 2026 – Initial has launched TagPoint, a QR and Near Field Communication (NFC)-enabled solution designed to simplify and improve how facilities management service requests are raised, logged and managed across client sites. Developed to support faster response times and improve service visibility, TagPoint enables building users and client teams to submit requests instantly via mobile, strengthening operational tracking from request to resolution. The launch reflects increasing demand across the facilities and support services sector for mobile-first engagement, real-time responsiveness and clearer data-driven o

Saudi Arabia, Riyadh – December 03 : King Faisal Specialist Hospital and Research Centre (KFSHRC) has received two Gold Awards in patient experience and customer service at the 2025 International Customer Experience Awards organized by Awards International. The hospital was honored for Best Use of Customer Insight and Feedback for a Strategic Approach and Best Customer Service for organizations with more than 5000 employees. These awards highlight the hospital’s continued progress in enhancing the patient experience. Over the past year, KFSHRC has implemented a comprehensive strategy to improve service quality and strengthen digital se