Saudi JournalSaudi Journal
  • Home
  • Saudi Arabia
  • Business
  • Life
  • Technology
  • English
  • العربية
Life

The House Of Creed Is Delighted To Present The Relaunch Of The Classic Feminine Fragrance Spring Flower A Punchy Floral Scent With A Delicate Romantic Twist

…

Business

Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry

…

Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles

Plantation Villa Ruxton Farm: Where Ancient Wisdom Meets Modern Therapies In A Haven Of Wellness And Tranquility

Facebook Twitter Instagram Pinterest
Latest posts:
  • The House Of Creed Is Delighted To Present The Relaunch Of The Classic Feminine Fragrance Spring Flower A Punchy Floral Scent With A Delicate Romantic Twist
  • Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry
  • Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles
  • Plantation Villa Ruxton Farm: Where Ancient Wisdom Meets Modern Therapies In A Haven Of Wellness And Tranquility
  • Zvezda Beauty: A New Brand Launching from the Heart of Saudi Arabia
  • E-Visas To Make Traveling To Russia More Convenient
  • Saudi Arabia Launches Project To Plant 50 Million Mangrove Trees By 2030
  • Senegal to host Global Leaders, Investors at the 8th Pan African Humanitarian and Investment Summit
Facebook Twitter Instagram Pinterest
Saudi JournalSaudi Journal
  • Home

    The House Of Creed Is Delighted To Present The Relaunch Of The Classic Feminine Fragrance Spring Flower A Punchy Floral Scent With A Delicate Romantic Twist

    Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry

    Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles

    Plantation Villa Ruxton Farm: Where Ancient Wisdom Meets Modern Therapies In A Haven Of Wellness And Tranquility

    Zvezda Beauty: A New Brand Launching from the Heart of Saudi Arabia

  • Saudi Arabia
  • Business
  • Life
  • Technology
  • English
  • العربية
Saudi JournalSaudi Journal
Home » Transforming Customer Experiences: Regional Brands Invest Big in AI and CX Infrastructure, Reveals CX Live Intelligence Report 2023
Business

Transforming Customer Experiences: Regional Brands Invest Big in AI and CX Infrastructure, Reveals CX Live Intelligence Report 2023

Facebook Twitter Pinterest LinkedIn WhatsApp
Share
Facebook Twitter LinkedIn Pinterest WhatsApp

Recognized as one of the top global events in the CX domain, The Customer Experience Live Show Middle East commenced its 6th edition with the launch of the 2023 Customer Experience Live Intelligence Report. This highly anticipated report unveiled key insights and priorities shaping the CX landscape in the Middle East, showcasing the transformative potential of Artificial Intelligence (AI) and Machine Learning (ML) in driving loyalty, growth, and operational efficiencies.

The report highlighted that organizations in the Middle East are prioritizing the strengthening of their AI capabilities and CX infrastructure. An impressive 52% of companies are prepared to invest over $200,000 in advancing their CX tech capabilities this year, indicating a significant commitment to harnessing the power of AI and ML. By leveraging these technologies, businesses can gain a deeper understanding of customer behavior, enabling them to deliver personalized brand experiences and optimize customer journey mapping for enhanced CX.

Furthermore, the report revealed that 37% of companies are investing in AI, recognizing its potential to continuously translate customer interactions into actionable insights. Additionally, 32% of organizations are prioritizing Workflow Automation to drive operational efficiencies and improve customer experiences.

To meet the objectives of their CX strategies, organizations are upgrading their customer experience tools. The report indicated that 27% of organizations are investing in Customer Relationship Platforms, 21% in Personalization Platforms, 21% in Contact Center Solutions, and 27% are re-evaluating Customer Feedback Management tools.

Moreover, 40% are enhancing their CRM and Customer Data Platforms, while 35% are re-assessing Customer Journey Mapping Platforms for 2023.

During the launch of the Customer Experience Live Intelligence Report 2023, Ayusha Tyagi, Managing Director of Customer Experience Live, emphasized the importance of leveraging technology solutions to gain a better understanding of customers, leading to tangible return on investment (ROI) for brands and businesses.

Highlighting the significance of CX, Shanila Laiju, CEO of Medcare, stated, “Medcare is committed to delivering the best care and experience to its customers. CX is embedded in our culture and values, and we take pride in continually strengthening it.”

The 6th edition of the highly esteemed Customer Experience Live Show Middle East took place over two days on 23-24 May, 2023, at The Address Hotel-Dubai Marina. This globally recognized event, held in conjunction with the inaugural editions of the CMO Show Middle East 2023 and Contact Center Show Middle East 2023, further cemented its standing as the foremost global gathering in the CX domain. Distinguished CX leaders from regional and global contexts converged at the event, creating an unparalleled platform for exploring cutting-edge technologies, innovative business models, and customer-centric strategies aimed at driving corporate performance and surmounting industry challenges.

Additionally, the Customer Experience Live awards program honored exceptional CX initiatives by esteemed organizations such as stc, Dubai Police, ACWA Power, Riyadh Airports, Saudi EXIM, ccc by stc, Medcare, Foulath Holding, Bank AlJazira, Saudia Cargo, Invita, and Raya CX. These organizations were recognized for their benchmark excellence in delivering outstanding customer experiences.

Mansour Al Dalaan, CEO of ccc by stc, expressed excitement about the digital transformation in CX, highlighting the organization’s commitment to designing futuristic solutions. Similarly, representatives from channels by stc emphasized that customer experience is pivotal for improvement, with customer satisfaction serving as the driving force behind their endeavors.

To download the report and to know more about Customer Experience Live, visit 

https://www.customer-experience.live

Share. Facebook Twitter Pinterest LinkedIn WhatsApp

Related Posts

Business

Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry

Business

Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles

Business

Zvezda Beauty: A New Brand Launching from the Heart of Saudi Arabia

Business

Saudi Arabia Launches Project To Plant 50 Million Mangrove Trees By 2030

Africa

Senegal to host Global Leaders, Investors at the 8th Pan African Humanitarian and Investment Summit

Business

Kpmg And Microsoft Enter A Landmark Agreement To Put Ai At The Forefront Of Professional Services

Business

Golden Draw UAE Launches Grand Cash Prize Event to Support Animal Welfare

Business

Red Sea Joins Global Luxury Travel Group Virtuoso

Leave A Reply Cancel Reply

Stay In Touch
  • Facebook
  • Twitter
  • Pinterest
  • Instagram
Life

The House Of Creed Is Delighted To Present The Relaunch Of The Classic Feminine Fragrance Spring Flower A Punchy Floral Scent With A Delicate Romantic Twist

Spring Flower – available now in-store and online STORY OF SPRING FLOWER Pretty in pink,…

Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry

Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles

Plantation Villa Ruxton Farm: Where Ancient Wisdom Meets Modern Therapies In A Haven Of Wellness And Tranquility

Zvezda Beauty: A New Brand Launching from the Heart of Saudi Arabia

The House Of Creed Is Delighted To Present The Relaunch Of The Classic Feminine Fragrance Spring Flower A Punchy Floral Scent With A Delicate Romantic Twist

Ngalinda I Ngalinda Transforms Marketing Landscape within the Coaching, Consulting & Expert Industry

Dubai Municipality Incorporates Five New Vehicles Into Its Fleet Of Highway Cleaning Vehicles

Plantation Villa Ruxton Farm: Where Ancient Wisdom Meets Modern Therapies In A Haven Of Wellness And Tranquility

Zvezda Beauty: A New Brand Launching from the Heart of Saudi Arabia

Saudi Journal is a Professional Saudi Arabia & WorldNews Blog. Here we will provide you with only exciting content that you will enjoy and find useful. We’re working to turn our passion into a successful website. We hope you enjoy our Content as much as we enjoy offering them to you.

Facebook Twitter Instagram Pinterest
Categories
  • Business (60)
  • Life (46)
  • Saudi Arabia (22)
  • Technology (23)
  • Uncategorized (1)
  • World (21)
    • Africa (5)
    • Asia (7)
    • Europe (1)
    • US (1)
Our Picks
Business

ADRIFT BURGER BAR OPENS ITS FIRST PERMANENT LOCATION

Business

Invest In Saudi Arabia Highlights Investment Opportunities In Waste And Water Management In Germany

Saudi Arabia

Saudi crown prince pushing hard to realign Mideast dynamics

© 2023 Saudi Journal.
  • Home
  • Saudi Arabia
  • Business
  • Technology
  • Life
  • English
  • العربية

Type above and press Enter to search. Press Esc to cancel.