Browsing: Satisfaction

Jeddah, February 2, 2026, SPA — The Kingdom of Saudi Arabia received 19.5 million pilgrims and Umrah performers from abroad in 2025, achieving a satisfaction rate exceeding 90% for the services provided, according to the National Center for Performance Measurement of Public Entities (Adaa). The record figures reflect the rapid development of the Kingdom’s services for pilgrims and Umrah performers in line with the targets of Saudi Vision 2030, Adaa said. The Pilgrim Experience Program – one of the programs to actualize Saudi Vision 2030 – stated that these improvements covered both the Hajj and Umrah seasons. The program also