Saudi JournalSaudi Journal
  • Home
  • Saudi Arabia
  • Business
  • Life
  • Technology
  • English
  • العربية
  • Submit A Press Release
Saudi Arabia

Savvy Games Group and Applied college in Princess Nourah University announce partnership

…

Business

PLD Space preselected by ESA for the European Launcher Challenge

…

ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers

University of Doha for Science and Technology partners with Naseem Health Care to offer discounted medical services

Facebook Twitter Instagram Pinterest
Latest posts:
  • Savvy Games Group and Applied college in Princess Nourah University announce partnership
  • PLD Space preselected by ESA for the European Launcher Challenge
  • ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers
  • University of Doha for Science and Technology partners with Naseem Health Care to offer discounted medical services
  • Line Investments & Property concludes UAE’s biggest summer shopping carnival with exciting car giveaways
  • Emt collaborates with DESC to deliver Cyberspace Leaders Program 2025
  • The Saudi Arabia Pavilion at Expo 2025 Osaka welcomes Alfaisal University and Medident in landmark MoU for precision medicine
  • Arada sells signature penthouse at new wellness destination Akala for AED125mln
Facebook Twitter Instagram Pinterest
Saudi JournalSaudi Journal
  • Home

    Savvy Games Group and Applied college in Princess Nourah University announce partnership

    PLD Space preselected by ESA for the European Launcher Challenge

    ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers

    University of Doha for Science and Technology partners with Naseem Health Care to offer discounted medical services

    Line Investments & Property concludes UAE’s biggest summer shopping carnival with exciting car giveaways

  • Saudi Arabia
  • Business
  • Life
  • Technology
  • English
  • العربية
  • Submit A Press Release
Saudi JournalSaudi Journal
Home » Panasonic Holds Annual Customer Service Conference To Take Customer Experience To The Next Level
Business

Panasonic Holds Annual Customer Service Conference To Take Customer Experience To The Next Level

Facebook Twitter Pinterest LinkedIn WhatsApp
Share
Facebook Twitter LinkedIn Pinterest WhatsApp

Dubai, United Arab Emirates

Panasonic Marketing Middle East & Africa (PMMAF) continues to march forward with its customer-centric mission with the recent staging in Dubai of the Panasonic Customer Service Strategy Conference.  Hosted by PMMAF’s Customer Service Division, the conference was attended by over 70 participants from Panasonic’s Middle East partner companies across the region, and tackled the brand’s action plan and strategies for FY2023 in order keep pace and engage more closely with its customers.  

Mr. Hiroyuki Shibutani, Managing Director, PMMAF, said: “Panasonic is committed to championing initiatives that help us provide the highest level of customer satisfaction.  We always challenge ourselves to make sure that we improve the delivery of a seamless customer experience, and at the same time, help our partners and dealers to further improve their service quality.“

Aligned with the goals of the Conference, there was also the staging of 12th Regional Technical Olympics.  Designed to foster skills enhancement, the Technical Olympics is a repair proficiency competition which saw the best technicians representing service centres in the region vie for the Super Technician Awards.  At its conclusion, proclaimed as Super Technician winners for their outstanding display of technical expertise and proficiency in repairing Major Domestic Appliances were: Vikas Singh of Easa Husain Al Yousifi & Sons Co. (Kuwait) and Kumarappan Subramanian of Al Futtaim Electronics Co. LLC – Techserve  (UAE)  for the Air Conditioner Category; and, Dhivakaran Arutperunjothi of Al Futtaim Electronics Co. LLC – Techserve  (UAE)  for the Washing Machine Category.

Another special highlight of the event was the STAR Service Competition Award, wherein employees who demonstrated outstanding performance towards achieving service excellence in the year 2022 were given commendations.

“Panasonic has always worked diligently to deliver a customer experience that is second to none.  We value this commitment and always endeavor to build trust with our customers in pursuit of true customer satisfaction,” commented Mr. Anthony Peter – Director, Customer Service Division (CSD), PMMAF.  “Skill-building initiatives for our partners and employees – such as this convention and technical competition – embody our desire to continue evolving together with our customers.  Excellent repair skills and the highest level of customer service are vital to maximum customer satisfaction, which will drive business growth and long-term profitability.”

Meanwhile, Panasonic also revealed that it has officially opened a brand new Regional Parts Center located in the UAE.  The state-of-the-art facility is seen to further play a key role in the brand’s continuing mission to raise the bar for seamless customer experiences.  With this development, Panasonic seeks to optimize parts supply and management to ensure distribution efficiency, allowing dealers and service centers across the region to provide quick service turnaround for customers.

Mr. Shibutani, who was present at the inauguration of the facility, said: “The opening of this pioneering Regional Parts Center reinforces Panasonic’s strong commitment to provide industry-leading service, as this new facility will support our dealers and partners by providing greater parts availability and faster deliveries.  Equally important, this will enable us to speed up repair times for customers, ensuring efficient service without compromising on quality, ultimately providing them the highest level of after-sales service.”

Strategically located in Jebel Ali Free Zone (South), Dubai, the new regional parts center has approximately 2000 square meter of floor space, and offers modern and well-equipped storage for roughly 3500 CBM volume of parts and components.

Share. Facebook Twitter Pinterest LinkedIn WhatsApp

Related Posts

Business

PLD Space preselected by ESA for the European Launcher Challenge

Business

ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers

Business

Line Investments & Property concludes UAE’s biggest summer shopping carnival with exciting car giveaways

Business

Emt collaborates with DESC to deliver Cyberspace Leaders Program 2025

Business

The Saudi Arabia Pavilion at Expo 2025 Osaka welcomes Alfaisal University and Medident in landmark MoU for precision medicine

Business

Arada sells signature penthouse at new wellness destination Akala for AED125mln

Business

Orange Middle East and Africa releases its 2024 Corporate Social Responsibility report

Business

Khaleeji Bank signs MoU with Euro University Bahrain to provide innovative education financing solutions

Stay In Touch
  • Facebook
  • Twitter
Saudi Arabia

Savvy Games Group and Applied college in Princess Nourah University announce partnership

Savvy Games Group (“Savvy”), Saudi Arabia’s National Champion for Games and Esports, announced the signing…

PLD Space preselected by ESA for the European Launcher Challenge

ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers

University of Doha for Science and Technology partners with Naseem Health Care to offer discounted medical services

Line Investments & Property concludes UAE’s biggest summer shopping carnival with exciting car giveaways

Savvy Games Group and Applied college in Princess Nourah University announce partnership

PLD Space preselected by ESA for the European Launcher Challenge

ContactNow and Kashier partner to provide flexible BNPL payment solutions for customers

University of Doha for Science and Technology partners with Naseem Health Care to offer discounted medical services

Line Investments & Property concludes UAE’s biggest summer shopping carnival with exciting car giveaways

Stay informed with Saudi Journal, your trusted source for comprehensive coverage of news, events, and insights from Saudi Arabia and beyond. Explore diverse perspectives, stay updated, and engage with the latest stories shaping our world. Experience news like never before with Saudi Journal.

Facebook Twitter
Categories
  • Business (365)
  • Life (120)
  • Saudi Arabia (78)
  • Technology (74)
  • Uncategorized (1)
  • World (55)
    • Africa (11)
    • Asia (25)
    • Europe (4)
    • US (3)
Our Picks
Business

Sharjah Chamber celebrates graduation of 11 participants of Strategic Business Leadership Programme

Business

Urbi Showcases Leadership in Geospatial Technology at Gitex Africa Morocco in Marrakesh

Business

CarbonSifr and Careem Launch Eco-Friendly Rides in Saudi Arabia with Transport General Authority and MEWA’s Sedrah Program, supporting MEWA’s tree planting projects.   

© 2025 Saudi Journal.
  • Home
  • Saudi Arabia
  • Business
  • Technology
  • Life
  • English
  • العربية

Type above and press Enter to search. Press Esc to cancel.